Privacy and legal

Who we are

Our website address is: https://www.mylhc.co.uk.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, the visitor’s IP address and browser user agent string to help spam detection.

Contact forms

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

 

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This document includes the following legal policies –

  1. General Terms and Conditions
  2. Acceptable Usage Policy
  3. Privacy Policy
  4. Cookie Policy

Registered office: LHC Ltd XXXXXXX

Registration number: XXXXXXXXXX

 

 GENERAL TERMS AND CONDITIONS

 

TERMS & CONDITIONS OF USE

Use of this website is subject to acceptance of these Terms of Use, our Privacy Policy, Copyright/Trade Mark Notices and Disclaimers as well as other notices posted on this website from time to time

JURISDICTION & APPLICABLE LAW

Our Terms of Use shall be governed by and construed in accordance with English Law and any dispute between LHC and its website users will be settled by English courts.

CHANGES

LHC reserves the right, at its sole discretion, to change, modify, add or remove any portion of these terms in whole or in part, at any time. Changes to the terms will be effective when notice of such changes is posted.

WARRANTY

LHC has used the utmost care to ensure and maintain the accuracy, completeness and currency of information published on this site. We, however, take no responsibility for any errors or omission, though if notified of any we will endeavour to rectify such immediately.

USER CONDUCT

Users of this website are prohibited from:

  • disrupting, interfering or abusing any other user’s enjoyment of the site
  • obtaining unauthorised access to any part of the site that is restricted from public access
  • disrupting or interfering with the security of the site or otherwise abusing any service provided on the site or linked site

INDEMNIFICATION BY USERS

Users of the LHC website agree to indemnify, defend and hold the website operators, officers, directors, employees, agents and business partners harmless from any loss, liability, claim, demand, damage or expense asserted by any third party relating to a visitor’s use of this website or breach of these terms of use.

LIMITATION OF LIABILITY

The operators of LHC website will not be liable to users or any third party for any damage however caused, whether direct, indirect, incidental or consequential relating to or arising out of a visitor’s use or misuse of this website.

RELIANCE ON INFORMATION POSTED & DISCLAIMERS

The materials contained on our site are provided for general information purposes only and do not claim to be or constitute legal or other professional advice and shall not be relied upon as such.

We do not accept any responsibility for any loss which may arise from accessing or reliance on the information on this site and to the fullest extent permitted by English law; we exclude all liability for loss or damages direct or indirect arising from use of this site.

COPYRIGHT / TRADE MARK NOTICES

The website operator, affiliates and business partners each reserve copyright in all content that they provide to the site, including but not limited to design, text, software, drawings, graphics and other files.

No part of this website may be republished, reproduced, downloaded, displayed, distributed, posted transmitted or sold in any form or by any means in whole or in part without prior written permission of the copyright owner.

Users of this website may not reproduce and reuse for any commercial purpose whatsoever any aspect of the website content. The rights owners, therefore, retain copyright in all page headers, button icons, collection material, custom graphics and all other types of graphics used on this site and these may not be copied or imitated without the rights owners’ permission.

The trade marks, logos and service marks displayed on this site belong to the operators of this website and others who have contributed to the design of the site. The owners of the marks on this site retain exclusive rights in and to the marks. Nothing grants users the right to use, reproduce or display any of the marks without prior authorisation from LHC.

 VIRUSES, HACKING AND OTHER OFFENCES

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

Detailed Terms and Conditions can be supplied on written request

ACCEPTABLE USAGE POLICY

This acceptable use policy sets out the terms between you and us under which you may access our website www.greengardenhouse.com (our site). This acceptable use policy applies to all users of, and visitors to, our site.

Your use of our site means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our terms and conditions of website use www.greengardenhouse.com is a site operated by Ralph Trustees Ltd.

PROHIBITED USES

You may use our site only for lawful purposes. You may not use our site:

  • In any way that breaches any applicable local, national or international law or regulation.
  • In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
  • To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards.
  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
  • In any way which breaches our terms and conditions of website use.
  • To knowingly transmit any data, send or upload any material that contains viruses, Trojan horse, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms and conditions of website use.

Not to access without authority, interfere with, damage or disrupt:

  • any part of our site;
  • any equipment or network on which our site is stored;
  • any software used in the provision of our site; or
  • any equipment or network or software owned or used by any third party.

SUSPENSION AND TERMINATION

We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate.

Failure to comply with this acceptable use policy constitutes a material breach of the terms of use upon which you are permitted to use our site, and may result in our taking all or any of the following actions:

  • Immediate, temporary or permanent withdrawal of your right to use our site.
  • Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.
  • Issue of a warning to you.
  • Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
  • Further legal action against you.
  • Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
  • We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

CHANGES TO THE ACCEPTABLE USE POLICY

We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.

 PRIVACY POLICY

LHC is committed to protecting and respecting your privacy. This policy (together with our terms of use) sets out the basis on which any personal data we collect from you, or that you provide to us be processed.  Please read the following carefully to understand our views and procedures.

For the purposes of the Data Protection Act 1998 the data controller is Ralph Trustees Limited (RTL) of 116 Piccadilly, London, W1J 7BJ.

We collect personal information from visitors to this website through the use of enquiry forms and every time you email us your details. We also collect information automatically about your visit to our website which may include your IP addresses. You may also give us personal information using the internet.

We may use this information to contact you by email or other methods. This information may be used, for example, to inform you of important information relevant to your stay at LHC, special promotions, price offers etc.  We may also monitor and collect the domains of visitors to our site. This information may be used for analysis and statistical purposes.

We may also collect information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. You may refuse to accept cookies by activating the setting on your browser, though this may mean you are unable to access certain parts of our site.

We may disclose your information to any member of our group of companies. We may also disclose your information to a third party if we are substantially acquired by that third party, and/or if we are under a duty to disclose or share your personal data in order to comply with any legal obligation. We respect your right of privacy. If you tell us that you do not wish to have this information used we will respect your wishes. If you have any requests concerning your personal information or any queries with regard to the capture, storage and use of personal information please contact us using the enquiry page on the website.

LHC website may contain links to other websites. We do not endorse or accept any responsibility or liability for these other websites. Please be aware when visiting other sites that we have no control over the content of these sites. Please also ensure that you have taken precautionary measures to ensure that any downloads etc. are safe.

We will take all steps reasonably necessary to ensure that any data collected from you is treated securely and in accordance with this privacy policy. Please note that this data may be transferred, processed and stored at a destination outside the European Economic Area by our staff or staff of one of our suppliers.

Unfortunately, the transmission of information via the internet is not completely secure and while we will do our best to protect your personal data, we cannot guarantee its security. Any transmission is done at your own risk.

Any changes we make to our privacy policy in the future will be posted on this page and where appropriate notified to you by email.

By browsing this website and communicating electronically with us, you acknowledge and agree to our processing of personal data in this way.

Material on this website is protected by copyright which is owned by Ralph Trustees Ltd. Users may view, print and download the contents for personal use only and the contents must not be used for any commercial purposes without the permission of Ralph Trustees Ltd.

 

4. Cookie Policy

 

ABOUT COOKIES AND HOW WE USE THEM

As part of the new European Union privacy protection laws we are required to inform you when we use tracking features called ‘cookies’ on our website.

HOW WE USE COOKIES

‘Cookies’ are tiny, harmless text files sent to your computer or mobile when you visit a website. Most websites use cookies, and in our case, we use them to tell us which parts of our websites people have visited, help us measure the effectiveness of our advertising and give us insights into user behaviour so we can improve our website, communications and packages.

We don’t use cookies to store sensitive information such as your name, address or credit card details.

Third parties (such as online reservations systems, Google and social media websites) that feature on this website may also use cookies to ensure their features and processes work properly. Please note we are not responsible for cookie usage on these websites and features.

Our website uses third party companies to deliver online services. Their websites may also use cookies to ensure their features and processes work properly. Please note we are not responsible for cookie usage on these websites and features.

Current third parties are:

  • Google analytics: google.co.uk
  • Google mapping http://maps.google.co.uk
  • Facebook: facebook.com
  • Google+: https://plus.google.com
  • Instagram: instagram.com

WHAT TO DO IF YOU DO NOT CONSENT TO US USING COOKIES

If you do not consent to us using cookies you can restrict or delete them from your browser. Please note if cookies are disabled the online browsing experience ‘may’ be limited.

 

WHAT COOKIES DO WE USE?

 Cookie Type What we use them for

_utma

 

 

 This cookie is what’s called a “persistent” cookie and keeps track of the number of times a visitor has been to the site, when their first visit was, and when their last visit occurred.
_utmb Records when a visitor enters a site and expires at the end of the session. 
_utmc Records when a visitor leaves a site. It expires after 30 minutes if there is no activity. 
_utmz Keeps track of where the visitor came from, search criteria, and geographic region they came from. It expires in 6 months.
ctst Used to make sure we can write the third-party cookies.
stc4101 This is the third-party cookie used to store all the other cookie data in concatenated form. The Cookie’s name has the site ID in it.
stcs4101 stcs[siteid] temporary (session) data used for de-duping the main cookie store (stc[siteid])
PREF / NID Stores preferences for the Google widgets.
zdl4a84dw46500 Tells us which parts of our website people have visited so we can provide messages we think you will find most relevant and interesting. This cookie contains no sensitive information such as your name, email, address or payment details.
Session Cookies Our website uses a number of session cookies which ensure you are remembered as you move between pages. Without a session cookie features, such booking engines and shops would not work.
Http Only cookies: ASP.NET_SessionId / xid /  RefererCookie /  store_language Used only when transmitting HTTP (or HTTPS) requests these cookies restrict access from other, non-HTTP APIs (such as JavaScript). This restriction mitigates but does not eliminate the threat of session cookie theft.

 

UPDATES

Please not that we may update our cookie policy if cookies change, or to ensure continuing regulatory compliance. Updates will be posted on this page.

 

FURTHER INFORMATION

If you’d like to learn more about cookies here are some useful links: